Recommended installers / North of England / The Heating People
Heat Geek Elite and Vaillant Advance installers from Southport, designing and fitting air source heat pumps across Liverpool, Manchester, Cheshire and North Wales.
Our recommended installer
Looking for a heat pump installer in the North West? We recommend The Heating People. They are Heat Geek Elite and Vaillant Advance installers, members of the Guild of Master Heat Engineers, and they apply for the Boiler Upgrade Scheme grant for you.
The Heating People are heating and heat pump specialists with their head office in Southport, working across Merseyside, Greater Manchester, Cheshire and North Wales. They're a trading name of Mark Knowles Plumbing and Heating, so there are decades of experience behind every job.
Heat pumps are their main focus. Liam, their resident Elite Heat Geek, leads the heat pump team, and every system starts with room-by-room heat loss calculations rather than counting radiators.
Reviews
Services
Heat pumps are their main focus, with boilers too, and they sort the grant for you.
Vaillant aroTHERM air source heat pumps, designed room by room around your home.
See the heat pumpsATAG, Vaillant, Worcester Bosch and Viessmann boilers, fitted and serviced.
See the boilersThey apply for the £7,500 grant for you and take it off your quote.
See the grantHeat pumps
The Heating People fit Vaillant aroTHERM air source heat pumps, and have installed the aroTHERM plus from 5kW to 10kW across the North West. Every option comes with controls and system protection.
Vaillant
Vaillant's monobloc heat pump, using natural R290 refrigerant. Quiet, efficient and well suited to older homes as well as new ones.
Vaillant
A compact outdoor unit linked to an indoor unit by refrigerant pipes. A good fit where water pipes can't easily run outside the home.
Exact models, sizes and guarantees are confirmed in your quote. See the funding options →
Heat pump funding in England and Wales
The Heating People apply for the government's Boiler Upgrade Scheme grant for you and take it straight off your quote, so there are no forms for you to fill in.
Off the cost of an air source or ground source heat pump that replaces fossil fuel heating.
Extra for homes heated by oil or LPG with no mains gas, taking the grant to £9,000. Available until March 2027.
Heat pumps installed in homes are zero-rated for VAT until March 2027.
You don't need to be on benefits. Homeowners, landlords, second home owners and businesses can all qualify.
| System | Standard grant | Oil or LPG, no mains gas |
|---|---|---|
| Air source heat pump | £7,500 | £9,000 |
| Ground source heat pump | £7,500 | £9,000 |
| Air-to-air heat pump | £2,500 | £2,500 |
The extra £1,500 is available until March 2027. One grant per property. Limits apply: 45kWth for a single system and 70kWth for more than one heat pump.
Liam surveys your home, works out its heat loss and gives you a written quote with the grant shown on it.
The Heating People apply to Ofgem for the grant on your behalf.
Ofgem contact you to check The Heating People are acting for you. Reply to confirm.
The heat pump is installed and commissioned within 120 days of applying, and the grant is taken off what you pay.
Figures from GOV.UK (Boiler Upgrade Scheme), checked November 2026. Scotland has its own scheme through Home Energy Scotland.
Boilers
Heat pumps come first, but The Heating People also fit boilers from all four brands they're accredited with, and service them every year.
ATAG
ATAG's high-efficiency combi with built-in heat recovery.
Vaillant
Vaillant's premium gas boiler, with strong hot water performance.
Worcester Bosch
Worcester Bosch's popular mid-range combi, made in the UK.
Viessmann
Viessmann's premium wall-hung condensing boiler.
Recent jobs
A few of the heat pumps The Heating People have fitted across the North West and North Wales, taken from their own case studies.
Cheshire
After more than six months reading up on heat pumps, this homeowner chose Liam to survey and design their system. A Vaillant aroTHERM plus and a new Vaillant cylinder now keep a family of four at a steady 20°C, and it's so quiet you have to stand in front of it to check it's running.
Warrington
A 7kW aroTHERM plus replaced an old gas boiler, designed after a full heat loss survey to run at a 45°C flow temperature. Over its first year it ran at 420% efficiency, and The Heating People handled the £7,500 grant.
North Wales
A large detached home with no mains gas swapped its oil boiler for a 10kW aroTHERM plus. A room-by-room heat loss survey shaped the design, and some radiators were upsized so it runs at a low flow temperature, with 350 to 400% efficiency expected.
Urmston, Greater Manchester
A typical 1960s cavity-wall semi moved from gas to a 7kW aroTHERM plus. Designing for a 45°C flow temperature meant the existing radiators stayed with only minimal upgrades, for an expected seasonal efficiency of around 390%.
Accreditations
These are the accreditations and memberships The Heating People hold, as listed on their own website.
Heat Geek Elite
Guild of Master Heat Engineers
Vaillant Advance installers
Gas Safe registered
ATAG accredited
Viessmann accredited
Worcester Bosch WAI
F-Gas certified
WaterSafe
CIPHE membersFAQs
Yes. The Heating People apply for the Boiler Upgrade Scheme grant on your behalf and take it straight off your quote. It's £7,500 off an air source heat pump in England and Wales, or £9,000 if your home is heated by oil or LPG with no mains gas, until March 2027.
The Heating People have their head office in Southport and install heat pumps across Liverpool, Manchester, Cheshire, Warrington, St Helens, Southport and North Wales. If you're nearby but not on that list, it's worth asking.
Yes. The Heating People are Heat Geek Elite installers and part of Heat Geek's Assured heat pump installation programme. Liam, their resident Elite Heat Geek, leads the heat pump design work.
Not always. In Urmston, The Heating People designed a heat pump to run at 45°C so the existing radiators stayed with only minimal upgrades, while a larger North Wales home had some radiators upsized. The room-by-room heat loss survey shows what your home needs.
Yes. Heat pumps are their main focus, but The Heating People also fit ATAG, Vaillant, Worcester Bosch and Viessmann boilers and carry out annual boiler servicing.
Get in touch
Tell us a little about what you need and we will pass your details straight to The Heating People. They will be in touch to talk it through and arrange a survey.
We only recommend installers we know and work with. The Heating People carry out the survey, quote and installation, and your contract is with them.
Visit the The Heating People websiteMore recommended installers
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Social media
Latest from The Heating People
Recent heat pump jobs and news from Liam and the team on social media.